1. To be eligible for a return, your item must be broken or damaged upon receipt and information of such should be communicated within 48 hours to us by mailing us at [email protected]. with the Subject “RETURN ORDER”.
2. On receiving approval from the Quality Check Team, the said product has to be dispatched to the following address with the Order Number and “Return” Marked on the parcel.
3. No returns or refunds are issued for custom on-order pieces and items purchased during sale or on discounted items unless received visibly damaged or broken.
4. The only two conditions in which Exchanges are accepted are:
   1. If the items in the consignment are received in broken condition.
   2. If the item in the consignment is not the same as ordered.
   3. You would have to return the item/ items in the original packing in unworn condition.
   4. The correct / fresh item will be dispatched after receipt of the damaged /incorrect item
   5. We would not be giving refund in any case. If your return request is approved you will be issued a credit note or you can request for an exchange ,if the same available with us.

Conditions Under Which Return / Exchange is not Given

1. If delivery address is incorrect
2. Format of address is incorrect including pin code or PO Box
3. If the delivery agent reports 3 failed attempts
4. Items are returned in used or damaged condition
5. Slight variance in color and design. The image on the website may differ slightly from the actual item as the same are handcrafted & stone based.
6. If the item is not damaged or faulty.